Mountainlifehealth delivers to the UK, European & International customers with the specific delivery options listed below. Any orders places before 14:00 will usually go out the same day.
UK Standard (Tracked): FREE (Or £2.99 rate if the order is less than £50)
Usually 2-4 working days to any UK address including the Isle of Man and Channel Islands.
Europe: from £4.99 - Price increases with weight (Dependant on order)
Tracked delivery service: Usually 4-6 working days. Please allow up to 10 days for delivery.
USA & Canada: £6.99 Prices Increases With Weight (Dependant on order)
Tracked delivery service: Usually 5-8 working days. Please allow up to 10 days for delivery.
International: £9.99 Prices Increase With Weight (Dependant on order)
Tracked delivery service: Usually 7-14 working days. Please allow up to 21 working days for deliver. Custom fees are charged by the customer.
Cancelling Or Amending Orders
Mountainlife will always do our best to accomodate any cancellation requests or amendments to any order. Orders are dispatched the same day, or first thing the following morning. Please note customers are responsible for return postage costs on items no longer required.
Delayed Lost Orders
Our delivery service for both the UK, EU & International considers a parcel lost after it has been in the postal system for a period of 14 working days (21 working days for international orders) Though it is highly unlikely that deliveries will take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Mountainlifehealth are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
International Orders and Import Restrictions
It is the customer's responsibility to ensure that any items purchased are eligible for import into the destination country. We cannot be held responsible for any items that are opened for inspection/examination or detained or destroyed at the point of entry into the destination country.
Wrong Address or wrong location or delivery
We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay the delivery cost to re-deliver your order to a corrected address.
Delivery Returned or Refused Delivery
If delivery is attempted and you are not in to receive your order, you will be advised by the carrier of where you can either collect your order or arrange a re-delivery. If you do not arrange this within a certain timescale, the goods are likely to be returned to us. When this happens (or if the delivery is refused outright by the addressee), you are entitled to a refund minus the actual p&p charges incurred sending out the original order. Please note that on larger and heavier items delivered by couriers, they may charge an additional fee for the order to be returned to us. If this is the case, any additional fees will also be deducted from any refund issued.
If you would like any additional information about deliveries to the UK or internationally, please, contact us.